Terms and Conditions
Terms & Conditions
Below is the Rusty Wallace Racing Experience Terms & Conditions. If you have any questions that are not answered here, please contact us at 855-22-RUSTY (855-227-8789).
By nature, the Rusty Wallace Racing Experience is an outdoor event and dates are subject to change due to inclement weather. Therefore we urge customers taveling long distances to make refundable travel arrangements. THE RUSTY WALLACE RACING EXPERIENCE IS NOT RESPONSIBLE FOR ANY INCURRED LODGING OR TRAVEL EXPENSES PERTAINING TO ANY CANCELLED EVENT.
Inclement Weather Policy
The Rusty Wallace Racing Experience reserves the right to cancel any event due to inclement weather. Cancellations may be announced anywhere from 1 hour to 72 hours prior to the start of the event. Participants will be notified as soon as the event is cancelled by phone and/or email using the contact information on file. While RWRE will make every attempt to notify you about a cancellation, the final responsibility will fall on the customer to call and find out about an event status. If it is necessary to cancel an event due to safety concerns caused by inclement weather, we will do our best to accomodate your re-scheduling preferences up to 1 year from the date of your event. To check on the event weather status please call 855-22-RUSTY (855-227-8789).
Proof of Purchase
If you purchased your racing ticket through a 3rd party provider you must provide the proof of purchase prior to or at the time of your scheduled experience. If you arrive for your racing experience without such proof, you must authorize a full price hold on a major credit card in the amount your racing ticket in order to redeem your ticket and fulfill your experience. You will then have 10 days following your event to provide proof of purchase to the Rusty Wallace Racing Experience to have your hold released.
3rd Party Purchases & Coupon Code Use
If you purchased your racing ticket through a 3rd party provider you will receive a coupon code from the said 3rd party. You will be responsible to pay all local or state taxes on your vouchers paid value, taxes must be paid at the time of booking. The code is to be redeemed on our website or by phone for the exact package offered through the 3rd party. When placing your order if you willfully or accidentally select a racing package that has a greater value than the package that you purchased through the 3rd party, YOU WILL BE REQUIRED TO PAY THE DIFFERENCE or RWRE reserves the right to downgrade your package to the correct Racing Experience as described by your 3rd party provider.This also applies to any specials and or promotions that RWRE offers online on our website, through social media or through email.
Scheduling & Re-Scheduling
Please be aware that we have a limited amount of dates at each location. Times are filled on a first come, first serve basis. We will do our best to accomodate your scheduling preference. If you need to re-schedule a booked experience outside of 30 days of your event, you may do so free of charge. In the event you need to re-schedule your experience within 30 days of your event date a re-scheduling fee will apply. The Fee will be equal to half of your package value. The one exception is for a documented medical situation which prohibits the customer from participating in the racing experience.
You are responsible for your health insurance. You are financially responsible for all damage caused to the car due to driver error/negligence. A Vehicle Protection Plan is available for $60.00. If you purchase this plan the maximum repair cost you would be required to pay is $1000. All payments for damages must be paid at the track at the time of the incident. Due to the quality of the training and cars, damage is rare. Drive participants may opt to purchase the Vehicle Protection Plan in advance, or at the track the day of your event.
SD Card Video Policy
If you purchase the “Video” option for your racing experience, you are responsible for verifying that your video recorded properly at our laptop station prior to leaving the track. If there is an issue with your video you must bring it to the attention of an RWRE Employee so that we know about the issue and can take appropriate measures to repair the issue/compensate or refund at the track. ONCE YOU LEAVE THE TRACK WITH YOUR SD CARD, ALL SALES ARE FINAL AND NO REFUND WILL BE ISSUED FOR THE VIDEO.
Your racing experience ticket is fully transferable, assignable and sellable. The ticket is NON-REFUNDABLE and generally can not be refunded; however, exceptions may be available under the following circumstances:
All refund requests must be submitted by email to firstname.lastname@example.org. If you do not have access to email you can request a refund by mail to:
|C/O Rusty Wallace Racing Experience
65 Patterson Ave.
Pawtucket, RI 02860
All approved refund requests will be processed within 10 business days.
Rusty Wallace Racing Experience reserves the right to modify the Terms & Conditions at anytime.
Last Updated 11/15/13